RETURN POLICY

 

Welcome to New Incan Empire!

New Incan Empire is owned and operated by New Incan Empire S.A.C.

This return policy applies to all products purchased through:

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Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.

 

 

1. RETURNS AND REFUNDS

Due to the nature of our products (consumable products), we do not offer refunds on our products. Please note that the purchase of our products is final and non-refundable.

 

2. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged, in bad condition or is the wrong product and you need to exchange the product for another of the same reference or need a refund, please contact us through our contact information.

The request must contain the following

• Full name of the person who placed the order.

• Order number.

• Proof of damage or defect of the product (photo or video).

 

3. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to New Incan Empire will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.

 

4. CONTACT US

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

New Incan Empire S.A.C.

Peru Contact:

Email: florian@newincanempire.com

USA Contact:

Email: austin@newincanempire.com